Outlook 2010 Signature / nk2 files disappear


Environment

Windows Server 2008 with Terminal Services

Citrix XenApp

Symptom

User’s reporting they set their Outlook 2010 signatures but after closing and relaunching Outlook, their signature is gone and needs to be recreated

Resolution

For XenApp 5 on Windows 2008, apply Hotfix Rollup1 For Citrix XenApp 5.0 for Windows Server 2008.

http://support.citrix.com/article/CTX125414

Though it doesn’t describe the exact issue, the fix is:

Fix #93 – “The CPU consumption of Microsoft Office 2007 applications published using Microsoft App-V on servers running XenApp can increase to 100%”

After applying Hotfix Rollup1 this issue has been resolved.

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