“Shadow Failed. Error code 0 (Error 0 – The Operation completed successfully.)”


Environment

Windows Server 2008 with Terminal Services

Citrix XenApp5

Issue

When non-admins are trying to shadow users across servers the following error displays:

“Shadow Failed. Error code 0 (Error 0 – The Operation completed successfully.)”

Resolution

Open Terminal Services Configuration

Right Click on ICA-TCP under connections and select Properties
Go to Security Tab , make sure the group in question has following permissions (Edit Special permissions)

  • Query Information
  • Remote Control
  • Logon

NOTE: Be sure to restart the server after making the above changes

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One Response to “Shadow Failed. Error code 0 (Error 0 – The Operation completed successfully.)”

  1. The Ferret says:

    Hey Carlos – as I said the other day, be sure to set this manually rather than through the registry, ‘cos some Citrix hotfixes will edit that registry setting and break it!

    Hope all is cool.

    Ferret

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