Citrix Web Interface – Citrix Servers are not licensed to support Workspace Control


Environment

  • Windows 2008 Server SP2
  • Citrix XenApp 5 Rollup1
  • Citrix Web Interface 5.4

Issue

  • On the Citrix Web Interface server the following errors are present in the Event Viewer.

Event ID: 31007

Site path: C:\inetpub\wwwroot\Citrix\PNAgent.

The Citrix servers are not licensed to support workspace control. This message was reported from the XML Service at address http://(XML Server)/scripts/wpnbr.dll

  • On the Server mentioned above (XMLServer) the following errors are present in the Event Viewer

Event ID: 9014

The licenses required by this edition of Citrix XenApp are not present on the license server (License Server).

Resolution

Check the server mentioned in the Event Viewer, change the license (Set server edition) within the Access Management Console to something else, reboot then change it back to what it should be, reboot again. Issue should be resolved.

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One Response to Citrix Web Interface – Citrix Servers are not licensed to support Workspace Control

  1. Kitaab says:

    Thanks this helped.

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