Error: “The remote server failed to execute the application launch request”


Environment

  • Windows 2008 Server R2
  • Citrix XenApp 6.5
  • Citrix Web Interface 5.4

Issue

  • Workstations using the PNAgent\Receiver are getting the following error:

 “The remote server failed to execute the application launch request. Please contact your administrator for further details”

                     ” Citrix Receiver could not contact the server. Please check your network connection”

  • Workstations browsing to the Citrix Web Interface site are getting the following error:

 “An authentication error occurred”

  • On the Citrix Web Interface server the following errors are present in the Event Viewer.

                      Site path: C:\inetpub\wwwroot\Citrix\PNAgent.

                     All the Citrix XML Services configured for farm (farm name) failed to respond to this XML Service transaction. [Unique Log ID: 8d3053f4]

Resolution

On the Citrix Web Interface, modify the XML Port from 80 to 8080

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One Response to Error: “The remote server failed to execute the application launch request”

  1. Tom says:

    Good call. However, my mistake was putting LOCALHOST in the server section of the farm for the PNAgent site instead of the FQDN.

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