Error: Shadow failed. Error code 120


Issue

When trying to shadow users with multi-monitors you get an Error Code 120.

Resolution

There is no Citrix resolution for this, it’s a Microsoft RDS issue which effects XenApp shadowing (http://support.microsoft.com/kb/2484290)

Microsoft workaround for this is to install Remote Assistance and use this tool for Shadowing (http://support.citrix.com/article/CTX125693)

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