Citrix Command Center “Error occurred during initialization of VM”


Issue
After upgrading Command Center 5.x and rebooting, Command Center services fail to start. In the wrapper log file (C:\Program Files (x86)\Citrix\Citrix Command Center\logs) the following errors are present:
– Error occurred during initialization of VM
– java/lang/NoClassDefFoundError: java/lang/Object

Resolution
1. Copy ‘rt.jar’ from “C:\Program Files (x86)\Citrix\Citrix Command Center\_jrebkup” to “C:\Program Files (x86)\Citrix\Citrix Command Center\jre\lib”

2. Add the following to the PATH System Variable
C:\Program Files (x86)\Citrix\Citrix Command Center\jre\bin

Restart the server, the service will successfully start.

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