Logging into ShareFile UMT – Error logging on to ShareFile”


Issue

When attempting to log into ShareFile UMT 1.7.12.0 you get:
“Error:Login (Background)
Error logging on to ShareFile”

Looking into umt.log the following is present:

14/08/2014 10:54:28 a.m.: ShareFile User Management Tool – GUI.
14/08/2014 10:54:28 a.m.: * v 1.7.12.0
14/08/2014 10:54:28 a.m.: Initializing …
14/08/2014 10:54:28 a.m.: Verifying file system paths …
14/08/2014 10:54:28 a.m.: Verifying registry values …
14/08/2014 10:54:28 a.m.: Initializing Google Analytics Connector …
14/08/2014 10:54:28 a.m.: Checking Screen Size …
14/08/2014 10:54:28 a.m.: Loading registry settings …
14/08/2014 10:54:28 a.m.: Loading settings …
14/08/2014 10:54:28 a.m.: Retrieving local configuration from registry …
14/08/2014 10:54:41 a.m.: * Google Analytics Connector Disabled due to handled exception. *
14/08/2014 10:54:58 a.m.: Attempting to log on to ShareFile …
14/08/2014 10:54:58 a.m.: API Call: .sharefile.com/rest/getAuthID.aspx [ Timeout = 60,000 ms]

Resolution
Browse to: C:\Program Files\Citrix\Sharefile\User Management Tool
Run: ShareFileProxyConfig.exe
Select: Use Internet Explorer settings (or configure your proxy)
Click OK and try again

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