‘BadCursor’ error on XenApp desktop when using HP ThinPro OS


Environment

HP T510 running ThinPro 4.4

Citrix XenApp 6.5 on Windows Server 2008 R2

Issue

Users were using HP Thin Clients and the device itself would display the following error in front of their Citrix XenApp published desktop:

“The X Request 2.0 caused  error: “6 : BadCursor (invalid Cursor parameter)”

Cause

Users would scroll through documents using the mouse wheel.

Resolution

1. Run ‘fsunlock’

2. browse to: /usr/lib/ICAClient/config/usertemplate/All_Regions.in

3. Locate [Virtual Channels\ZeroLatency]

4. Modify ZLMouseMode=* to ZLMouseMode=0

5. Save the file

6. Run ‘fslock’

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