Windows cannot connect to the printer – error 0x00000006


Environment:

  • Windows Server 2008 R2 SP1
  • Citrix XenApp 6.5 RU5

Issue:

Attempting to add a network printer the following error is displayed

  • “Connect to Printer. Windows cannot connect to the printer. No printers were found”
  • Operation failed with error 0x00000006

Resolution:

Microsoft’s resolution for this issue is to install KB2778831, however there are instance of this hotfix being applied and the issue still occurring.

Manual Fix:

  1. Open Registry Editor
  2. Browse to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers
  3. Back up then delete the Client Side Rendering Print Providers key
  4. Restart the Printer Spooler service
  5. Printers should now add successfully
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