User session stuck on XenApp server


Environment

  • Windows Server 2008 R2
  • Citrix XenApp 6.5

Issue

User’s session is stuck on XenApp server, logging off from AppCenter doesn’t remove them.

Resolution 

1.Log onto the RDS server and launch Remote Desktop Services Manager or connect via another server.

2.Get the Session ID of the hung session from the Session tab:

  • Session: Disconnected
  • User: <Blank>
  • ID: <number>
  • State: Disconnected
  • ClientName: <Blank>
  • LogOnTime: Unknown

3.Click on Processes tab

4.Click on ID column to sort the processes by ID

5.Find the hung ID number

6.There is normally 3 processes visible

  • LogonUI.exe
  • Winlogon.exe
  • Csrss.exe

7.Right-click on winlogon.exe and End Process, once you end this process the other 2 will disappear.

8.DO NOT end process on csrss.exe, this will crash and reboot the RDS server

9.Now the user has cleared from the RDS server and from AppCenter.

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One Response to User session stuck on XenApp server

  1. Raj says:

    Thanks for the nice solution. It worked for me. However i have used CTX Session Mgmt tool to identify the stale connections and killed the winlogon process. thanks again.

    Raj

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