Citrix Receiver upgrade to 4.10 via Scripted Install – “Exit code is 1602 No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}”


Issue

When doing either a scripted upgrade of Citrix Receiver to v4.10.x from v4.x the installation fails.

A manual upgrade works as expected.

Upgrade Script example

.\CitrixReceiver.exe /noreboot /silent /includeSSON /ENABLE_SSON=Yes /EnableCEIP=false

TrolleyExpress.log file
C:\Users\<install user>\AppData\Local\Temp\CTXReceiverInstallLogs-20180524-160141\TrolleyExpress-20180524-160141

shows something similar to the following:

Error - CComponentManager::GetInstallStatus(598) - Installation NOT successful for 'XenApp Web Plugin', error: 1603.
Information - CComponentManager::GetInstallStatus(603) - Installation NOT successful for 'Citrix Receiver (DV)', it never fully tried to install, possibly due to issues.
Information - CComponentManager::GetInstallStatus(603) - Installation NOT successful for 'HDX Flash', it never fully tried to install, possibly due to issues.
Information - CComponentManager::GetInstallStatus(603) - Installation NOT successful for 'HDX Aero', it never fully tried to install, possibly due to issues.
Information - CComponentManager::GetInstallStatus(603) - Installation NOT successful for 'Authentication Manager', it never fully tried to install, possibly due to issues.
Information - CComponentManager::GetInstallStatus(603) - Installation NOT successful for 'Self Service Plug-in', it never fully tried to install, possibly due to issues.
Information - CComponentManager::GetInstallStatus(603) - Installation NOT successful for 'WebHelper', it never fully tried to install, possibly due to issues.
Information - CComponentManager::GetInstallStatus(645) - Created entry for RTME Plugin for reinstalling it if it was installed previously
Information - CComponentManager::GetInstallStatus(692) - Need to repaire plugin with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
Information - CComponentManager::GetInstallStatus(704) - Repairs Receiver plugin with Product code = 
Information - CComponentManager::GetInstallStatus(713) - No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
Information - CApp::SetExitCode(120) - Exit code is 1602 (called with 1603)
Information - CApp::Remove_Reg_Uninstall(1641) - CApp::Remove_Reg_Uninstall
Information - CApp::ExitInstance(1335) - Exit Code = 1602

“No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}”

Solution

  • None currently, it’s a known issue with Citrix for upgrading to v4.10.x and 4.11.x, it’s meant to be resolved in v4.12.x.
  • New installs and manual upgrades work as expected
  • Upgrading to v4.9.x LTSR and earlier works as expected.
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