Error “This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package” Installation success or error status: 1620.


Issue

Attempting to install an .msp file (in my case Citrix XenApp 6.5 RollUp7) it fails to install with the following error message.

Error Message

msp error

Troubleshooting Steps

  1. Run the msp with the verbose logging switch for example:

.\XA650W2K8R2X64R07.msp /L*v C:\Temp\RollUp7.log

2. Have a look in the C:\Temp\RollUp7.log file and you’re looking for the highlighted in red below “C:\Windows\Installer\d5c63.msi

Log File:

=== Verbose logging started: 30/05/2018 8:17:04 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (EC:F0) [08:17:04:901]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (EC:F0) [08:17:04:901]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (EC:10) [08:17:04:917]: Resetting cached policy values
MSI (c) (EC:10) [08:17:04:917]: Machine policy value 'Debug' is 0
MSI (c) (EC:10) [08:17:04:917]: ******* RunEngine:
 ******* Product: {1471A89F-8CAB-4C46-89AB-942432D1DD3D}
 ******* Action: 
 ******* CommandLine: **********
MSI (c) (EC:10) [08:17:04:917]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (EC:10) [08:17:05:057]: Cloaking enabled.
MSI (c) (EC:10) [08:17:05:057]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (EC:10) [08:17:05:151]: End dialog not enabled
MSI (c) (EC:10) [08:17:05:151]: Original package ==> C:\windows\Installer\d5c63.msi
MSI (c) (EC:10) [08:17:05:151]: Package we're running from ==> C:\windows\Installer\d5c63.msi
MSI (c) (EC:10) [08:17:05:166]: Note: 1: 2276 2: 3: 75 
DEBUG: Error 2276: Database: . Codepage 75 not supported by the system.
1: 2276 2: 3: 75 
This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.
C:\windows\Installer\d5c63.msi
MSI (c) (EC:10) [08:17:05:213]: Note: 1: 1708 
MSI (c) (EC:10) [08:17:05:213]: Product: -- Installation failed.

MSI (c) (EC:10) [08:17:05:213]: Windows Installer installed the product. Product Name: . Product Version: . Product Language: . Manufacturer: . Installation success or error status: 1620.

MSI (c) (EC:10) [08:17:05:213]: MainEngineThread is returning 1620
=== Verbose logging stopped: 30/05/2018 8:17:05 ===

 

3.  Browse to C:\Windows\Installer\ folder (hidden protected OS folder) and rename the .msi to .old mentioned in the log file.

4. Re-run the .msp install

5. This time it will prompt for the original msi files, in my case it was the mps.msi

windows_installer

6. Browse to the original msi file where it may be and now the .msp file will install normally.

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