Citrix Self-Service Password Reset “Cannot access your server address!”
October 30, 2017 Leave a comment
Environment:
- Windows Server 2016
- Citrix XenApp 7.15
- Citrix XenApp Self-Service Password Reset 1.1.0.15097
Issue:
Creating a new ‘User Configuration’ in the ‘Enable Self-Service Password Reset’ section
- The Service Address returns and error “Cannot access your service address!”.
- Browsing to https://fqdn/MPMService returns “Error 403 – Forbidden: Access is denied”
- Event Viewer has the following:
Resolution:
Either:
- Disable the Internet Explorer proxy server, if possible
- Enable ‘Bypass proxy server for local addresses’
- Create a proxy server exception