Citrix Self-Service Password Reset “Cannot access your server address!”

Environment:

• Windows Server 2016
• Citrix XenApp 7.15
• Citrix XenApp Self-Service Password Reset 1.1.0.15097

Issue:

Creating a new ‘User Configuration’ in the ‘Enable Self-Service Password Reset’ section

• The Service Address returns and error “Cannot access your service address!”.

• Browsing to https://fqdn/MPMService returns “Error 403 – Forbidden: Access is denied”
• Event Viewer has the following:

 

Resolution:

Either:

1. Disable the Internet Explorer proxy server, if possible
2. Enable ‘Bypass proxy server for local addresses’
3. Create a proxy server exception