Citrix Self-Service Password Reset “Cannot access your server address!”


Environment:

  • Windows Server 2016
  • Citrix XenApp 7.15
  • Citrix XenApp Self-Service Password Reset 1.1.0.15097

Issue:

Creating a new ‘User Configuration’ in the ‘Enable Self-Service Password Reset’ section

SSPR

  • The Service Address returns and error “Cannot access your service address!”.

sspr_error

  • Browsing to https://fqdn/MPMService returns “Error 403 – Forbidden: Access is denied”
  • Event Viewer has the following:

SSPR_EV

 

Resolution:

Either:

  1. Disable the Internet Explorer proxy server, if possible
  2. Enable ‘Bypass proxy server for local addresses’
  3. Create a proxy server exception