Workspace Environment Manager – Capture Screen

Workspace Environment Manager has a cool little feature for end users to use called ‘Capture Screen’, it can be accessed by right clicking on the WEM Agent in the System Tray.


This utility captures the users screen and lets them either Save the image or send it straight to a pre-configured email address (Service Desk etc). Enable Screen Capture in the WEM Administration Console under:

Advanced Settings > UI Agent Personalization > Helpdesk Options


By default the Comments field is greyed out on the end point and needs to be enabled within the WEM Administration Console.


To enable the Comments field you need to put the WEM variable “##UserScreenCaptureComment##” (without quotes) anywhere in the ‘Email Template’ field as below.


After putting in the variable, apply the settings in the WEM Administration Console and then refresh the WEM Agent on the end point. Now when selecting Capture Screen the Comments field is enabled for user input.


You can use a combination of variables through the Custom Subject and Email Template as below, remembering that ##UserScreenCaptureComment## needs to be somewhere in the Email Template.


User Comment:    ##UserScreenCaptureComment##
User Name:           ##UserName##
Display Name:      ##FullUserName##
XenApp Server:   ##ComputerName##
RDS Session ID:   ##RDSSessionID##
Client Name:       ##ClientName##

Refer here for possible variables to use:


Citrix WEM – “Manage Printer” Application

We are currently using an on house written app that allows users to add/remove/set as printer their network printers.

Our users like this custom tool because its so simple to navigate around but going into our new XenApp 7.15 environment on Windows Server 2016 OS this tool doesn’t work.

In this new environment we are going to implement Citrix Workspace Environment Management (WEM) and I noticed it comes with the ‘Manage Printers’ function as part of the WEM agent deployed to the XenApp Member servers, this tool is very good but its semi hidden away and takes a couple of clicks to find it where our users were used to having a desktop printer icon to get to the custom app.

I decided to see if the WEM ‘Manage Printers’ function can be made into a desktop icon, the details to turn this into an application are:

  • Command Line: C:\Program Files (x86)\Norskale\Norskale Agent Host\PrnsMgmtUtil.exe
  • Working Directory: C:\Program Files (x86)\Norskale\Norskale Agent Host
  • Icon File: C:\Windows\System32\shell32.dll
  • Icon Index: 16
  • Display Name: Printer Management
  • Action Type: Create Application Shortcut

Dont forget to ‘assign’ the new application in Action Assignment.