Citrix XenApp Policies – Slow to browse for WorkerGroups


Issue

When creating a XenApp policy within AppCenter and applying it to a WorkerGroup it’s very slow after clicking Browse to bring up the list of WorkerGroups.

Resolution

Create a new text file name called Citrix.XenApp.Commands.Remoting.Service.exe.config in C:\Program Files\Citrix\XenApp Commands with following:

<?xml version=”1.0″ encoding=”utf-8″?>
<configuration>
<runtime>
<generatePublisherEvidence enabled=”false” />
</runtime>
</configuration>

and start/restart the ‘Citrix XenApp Commands Remoting’ service

Citrix Web Interface – Citrix Servers are not licensed to support Workspace Control


Environment

  • Windows 2008 Server SP2
  • Citrix XenApp 5 Rollup1
  • Citrix Web Interface 5.4

Issue

  • On the Citrix Web Interface server the following errors are present in the Event Viewer.

Event ID: 31007

Site path: C:\inetpub\wwwroot\Citrix\PNAgent.

The Citrix servers are not licensed to support workspace control. This message was reported from the XML Service at address http://(XML Server)/scripts/wpnbr.dll

  • On the Server mentioned above (XMLServer) the following errors are present in the Event Viewer

Event ID: 9014

The licenses required by this edition of Citrix XenApp are not present on the license server (License Server).

Resolution

Check the server mentioned in the Event Viewer, change the license (Set server edition) within the Access Management Console to something else, reboot then change it back to what it should be, reboot again. Issue should be resolved.

Citrix Web Interface – Error Enumerating a User’s Resources


Environment

Windows 2008 Server SP2

Citrix XenApp 5 Rollup1

Citrix Web Interface 5.4

Issue

On the Citrix Web Interface server the following errors are present in the Event Viewer.

Event ID: 40001

“Site path: C:\inetpub\wwwroot\Citrix\PNAgent

An error occurred while enumerating a user’s resources. An unrecognized XML messages was received from a user device.”

Resolution

Check for any recent added published applications that contain the character ‘&’.

Removing this character will remove these errors from the Event Viewer.

Slow printing in Citrix XenApp environment


Environment

Print Server – Windows Server 2008 R2

XenApp Servers – Windows Server 2008\XenApp5

  • Ensure that the Printer driver version number is the same on the Print Server and on the XenApp server
  • If the printers are MFD, make sure Spooling is happening on the printers Hard Disk. This is set on the Print Device itself
  • Disable ‘Enable Advanced Printing Features’ on the printer queue, under the Advanced tab
  • If PDF’s are spooling to 10x the file size, change the ‘Image Compression’ option from Standard to Photo (if it exists in the driver)

“Shadow Failed. Error code 0 (Error 0 – The Operation completed successfully.)”


Environment

Windows Server 2008 with Terminal Services

Citrix XenApp5

Issue

When non-admins are trying to shadow users across servers the following error displays:

“Shadow Failed. Error code 0 (Error 0 – The Operation completed successfully.)”

Resolution

Open Terminal Services Configuration

Right Click on ICA-TCP under connections and select Properties
Go to Security Tab , make sure the group in question has following permissions (Edit Special permissions)

  • Query Information
  • Remote Control
  • Logon

NOTE: Be sure to restart the server after making the above changes

Outlook 2010 Signature / nk2 files disappear


Environment

Windows Server 2008 with Terminal Services

Citrix XenApp

Symptom

User’s reporting they set their Outlook 2010 signatures but after closing and relaunching Outlook, their signature is gone and needs to be recreated

Resolution

For XenApp 5 on Windows 2008, apply Hotfix Rollup1 For Citrix XenApp 5.0 for Windows Server 2008.

http://support.citrix.com/article/CTX125414

Though it doesn’t describe the exact issue, the fix is:

Fix #93 – “The CPU consumption of Microsoft Office 2007 applications published using Microsoft App-V on servers running XenApp can increase to 100%”

After applying Hotfix Rollup1 this issue has been resolved.

After installing XenApp5 for Windows 2008 Rollup1, applications crash just after launch


Environment

Windows 2008 Server R2 – Print Server
Windows 2008 Server SP2 -Citrix XenApp5 with RollUp1
Microsoft Office 2010
Fuji Xerox printer driver(s) installed

Issue
After installing Rollup1 for XenApp5 on Windows, when published applications like Word, Excel, Notepad get launched, the application will ‘stop working’ and try to restart.
Before Rollup1 this issue never occurred.

Looking in the Windows Event Viewer, under Application, an Application Error has occurred on application.exe (winword.exe, excel.exe) and the faulting module is one of the FX printer driver DLL’s.

Resolution
Fuji Xerox have a GPD printer driver which is similar to a universal printer driver.

Fuji Xerox GPD Printer Driver

Update

After using this GPD driver we started experiencing other issues like slowness when trying to print etc. Fuji Xerox support said not to use this Global Driver and recommended upgrading our drivers on the XenApp servers. Fuji Xerox also have a ‘Print Utility for XenApp’ which they recommend, to use this utility it only works with actual drivers and not the GPD.