‘BadCursor’ error on XenApp desktop when using HP ThinPro OS


HP T510 running ThinPro 4.4

Citrix XenApp 6.5 on Windows Server 2008 R2


Users were using HP Thin Clients and the device itself would display the following error in front of their Citrix XenApp published desktop:

“The X Request 2.0 caused  error: “6 : BadCursor (invalid Cursor parameter)”


Users would scroll through documents using the mouse wheel.


1. Run ‘fsunlock’

2. browse to: /usr/lib/ICAClient/config/usertemplate/All_Regions.in

3. Locate [Virtual Channels\ZeroLatency]

4. Modify ZLMouseMode=* to ZLMouseMode=0

5. Save the file

6. Run ‘fslock’

Slow Logon’s when using Folder Redirection

Environment Windows Server 2008 R2 Citrix XenApp 6.5 RU5

Issue Slow logon speeds into XenApp Published desktop/applications, hangs for a period of time on ‘Applying Folder Redirection Settings’

Resolution On the XenApp Servers, apply the following registry key HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer FolderRedirectionWait (REG_DWORD) = 0

Further details – http://support.citrix.com/article/CTX133595/

Service ‘Director Windows Management Instrumentation Provider’ failed to start.


  • Citrix XenApp 6.5 RU2-5
  • Microsoft Windows Server 2008 R2 SP1


Installing ‘Director Windows Management Instrumentation Provider’ (DirectorWMIProvider_x64.msi) onto Citrix XenApp 6.5, the component installs but then fails starting the service.


  • Recommend Fix:

Ensure the latest Microsoft Root Certificate has been applied – http://support.microsoft.com/en-us/kb/3004394 then install DirectorWMIProvider_x64.msi (ideal fix), the service will now start during install.

  • Alternate Workaround:

Enable “Turn off Automatic Root Certificate Update” in GPO under Computer Settings / Administrative Templates / System / Internet Communication Management, then install DirectorWMIProvider_x64.msi (this fix isn’t ideal but works, you might experience issues browsing to https sites of the latest Root Cert Update hasn’t been applied. Recommend to install KB970067 also, this hotfix resolves issues with high CPU for Wmiprvse.exe on Terminal Servers running Windows Server 2008.

Logging into ShareFile UMT – Error logging on to ShareFile”


When attempting to log into ShareFile UMT you get:
“Error:Login (Background)
Error logging on to ShareFile”

Looking into umt.log the following is present:

14/08/2014 10:54:28 a.m.: ShareFile User Management Tool – GUI.
14/08/2014 10:54:28 a.m.: * v
14/08/2014 10:54:28 a.m.: Initializing …
14/08/2014 10:54:28 a.m.: Verifying file system paths …
14/08/2014 10:54:28 a.m.: Verifying registry values …
14/08/2014 10:54:28 a.m.: Initializing Google Analytics Connector …
14/08/2014 10:54:28 a.m.: Checking Screen Size …
14/08/2014 10:54:28 a.m.: Loading registry settings …
14/08/2014 10:54:28 a.m.: Loading settings …
14/08/2014 10:54:28 a.m.: Retrieving local configuration from registry …
14/08/2014 10:54:41 a.m.: * Google Analytics Connector Disabled due to handled exception. *
14/08/2014 10:54:58 a.m.: Attempting to log on to ShareFile …
14/08/2014 10:54:58 a.m.: API Call: .sharefile.com/rest/getAuthID.aspx [ Timeout = 60,000 ms]

Browse to: C:\Program Files\Citrix\Sharefile\User Management Tool
Run: ShareFileProxyConfig.exe
Select: Use Internet Explorer settings (or configure your proxy)
Click OK and try again

Citrix Command Center “Error occurred during initialization of VM”

After upgrading Command Center 5.x and rebooting, Command Center services fail to start. In the wrapper log file (C:\Program Files (x86)\Citrix\Citrix Command Center\logs) the following errors are present:
– Error occurred during initialization of VM
– java/lang/NoClassDefFoundError: java/lang/Object

1. Copy ‘rt.jar’ from “C:\Program Files (x86)\Citrix\Citrix Command Center\_jrebkup” to “C:\Program Files (x86)\Citrix\Citrix Command Center\jre\lib”

2. Add the following to the PATH System Variable
C:\Program Files (x86)\Citrix\Citrix Command Center\jre\bin

Restart the server, the service will successfully start.

Local Printer not printing in Citrix XenApp session


Windows Server 2008 R2 SP1

Citrix XenApp 6.5

Local HP Printer

Configured Policies:

– Auto-create client printers: (Auto-create the client’s default printer only)

– Automatic installation of in-box printer drivers (Disabled)

– Universal driver preference (EMF;XPS;PCL5c;PCL4;PS)


User has a local printer and logs into a Citrix desktop\application. The policy is configured to map through user’s local default printer. The printer maps through and appears in the users session. User prints to the local printer, print job spools, disappears and nothing prints out.



Reconfigured the ‘Universal driver preference’ driver order from




Citrix XenApp Server Role Manager slow to load


When launching the XenApp Server Role Manager or clicking on options within the console, it is slow to load.


After the XenApp Server Role Manager has been installed, modify the “C:\Program Files (x86)\Citrix\XenApp\XenAppServerRoleManager\XenAppServerRoleManager.exe.config” file by adding:

<?xml version=”1.0″?>
<section name=”cxmiConfig” type=”Citrix.Cxmi.Core.CxmiConfigSection,Cxmi.Core”/>
                      <generatePublisherEvidence enabled=”false”/>
<add type=”Citrix.Cxmi.Config.ConfigExtension” location=”Cxmi.Config.dll”/>

Save and close the file, then relaunch XenApp Server Role Manager.