Windows cannot connect to the printer – error 0x00000006


  • Windows Server 2008 R2 SP1
  • Citrix XenApp 6.5 RU5


Attempting to add a network printer the following error is displayed

  • “Connect to Printer. Windows cannot connect to the printer. No printers were found”
  • Operation failed with error 0x00000006


Microsoft’s resolution for this issue is to install KB2778831, however there are instance of this hotfix being applied and the issue still occurring.

Manual Fix:

  1. Open Registry Editor
  2. Browse to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers
  3. Back up then delete the Client Side Rendering Print Providers key
  4. Restart the Printer Spooler service
  5. Printers should now add successfully

XenApp hotfixes not showing in AppCenter


On some XenApp servers it might not show the installed XenApp hotfixes in the AppCenter console if though they have been installed and are showing in Control Panel > Programs and Features


  1. Run dsmaint recratelhc on the affected servers
  2. Close and open AppCenter you will see the hotfix applied.