Workspace Environment Manager – Capture Screen


Workspace Environment Manager has a cool little feature for end users to use called ‘Capture Screen’, it can be accessed by right clicking on the WEM Agent in the System Tray.

capture_screen_menu

This utility captures the users screen and lets them either Save the image or send it straight to a pre-configured email address (Service Desk etc). Enable Screen Capture in the WEM Administration Console under:

Advanced Settings > UI Agent Personalization > Helpdesk Options

enable_screen_captre

By default the Comments field is greyed out on the end point and needs to be enabled within the WEM Administration Console.

screen_capture_blank

To enable the Comments field you need to put the WEM variable “##UserScreenCaptureComment##” (without quotes) anywhere in the ‘Email Template’ field as below.

email_template

After putting in the variable, apply the settings in the WEM Administration Console and then refresh the WEM Agent on the end point. Now when selecting Capture Screen the Comments field is enabled for user input.

screen_capture_ready

You can use a combination of variables through the Custom Subject and Email Template as below, remembering that ##UserScreenCaptureComment## needs to be somewhere in the Email Template.

email_template_ready

User Comment:    ##UserScreenCaptureComment##
User Name:           ##UserName##
Display Name:      ##FullUserName##
XenApp Server:   ##ComputerName##
RDS Session ID:   ##RDSSessionID##
Client Name:       ##ClientName##

Refer here for possible variables to use: https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/dynamic-tokens.html

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