The Citrix XML Service object was not found: 404 Not Found – Citrix Storefront and Cloud Connectors
March 2, 2021 Leave a comment
Environment:
- Citrix Storefront 1912
- Store enabled for Domain Pass Through
- Cloud Connectors configured as Delivery Controllers on HTTPS/443
- Citrix Cloud Connectors
Issue:
When we were browsing to the Storefront URL it would do Domain Pass Thru, it logs in as the user but no apps or desktops available.
In Event Viewer it has 3 errors:
- Cloud Connector 1 is not available
“The Citrix XML Service object was not found: 404 Not Found. This message was reported from the XML Service at address https://<cloud_connector_1>/scripts/CtxIntegrated/wpnbr.dll. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.”
2. Cloud Connector 2 is not available
“The Citrix XML Service object was not found: 404 Not Found. This message was reported from the XML Service at address https://<cloud_connector_2>/scripts/CtxIntegrated/wpnbr.dll. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.”
3. All the Citrix XML Services configured for farm failed to respond to this XML Service transaction.
“All the Citrix XML Services configured for farm <name> failed to respond to this XML Service transaction.”
After around 10secs in Event Viewer
- Cloud Connector 1 is available
“The Citrix XML Service at address <cloud_conenctor_1>:443 has passed the background health check and has been restored to the list of active services.”
2. Cloud Connector 2 is available
“The Citrix XML Service at address <cloud_conenctor_2>:443 has passed the background health check and has been restored to the list of active services.”
If we refreshed the Storefront URL or browse again the above process repeats.
If we enabled the Store to do Username/Password auth we can log in fine and apps are there.
Resolution:
Within Storefront,
- Select the Store experiencing the issue
- Select Configure Store Settings
- Select Kerberos Delegation
- Select ‘Disable Kerberos Delegation’
As soon as Kerberos Delegation was disabled, Storefront Domain Pass Through continued to work, all applications were available and no errors in the Storefronts Event Viewer.
Workspace Environment Manager – Capture Screen
May 16, 2018 Leave a comment
Workspace Environment Manager has a cool little feature for end users to use called ‘Capture Screen’, it can be accessed by right clicking on the WEM Agent in the System Tray.
This utility captures the users screen and lets them either Save the image or send it straight to a pre-configured email address (Service Desk etc). Enable Screen Capture in the WEM Administration Console under:
Advanced Settings > UI Agent Personalization > Helpdesk Options
By default the Comments field is greyed out on the end point and needs to be enabled within the WEM Administration Console.
To enable the Comments field you need to put the WEM variable “##UserScreenCaptureComment##” (without quotes) anywhere in the ‘Email Template’ field as below.
After putting in the variable, apply the settings in the WEM Administration Console and then refresh the WEM Agent on the end point. Now when selecting Capture Screen the Comments field is enabled for user input.
You can use a combination of variables through the Custom Subject and Email Template as below, remembering that ##UserScreenCaptureComment## needs to be somewhere in the Email Template.
User Comment: ##UserScreenCaptureComment##
User Name: ##UserName##
Display Name: ##FullUserName##
XenApp Server: ##ComputerName##
RDS Session ID: ##RDSSessionID##
Client Name: ##ClientName##
Refer here for possible variables to use: https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/dynamic-tokens.html
Filed under Uncategorized, WEM Tagged with ##UserScreenCaptureComment##